How does having all your customer profiles in one place sound to you? Customer is king as they say and it appears to be true if they end up at your jewelry store and decide to invest in your products. This is where Counterpoint comes in with its remarkable Customer Relationship Manager (CRM) that profiles every purchase in real-time to make the customer’s experience more intimate and promotes goodwill among them. With features like this and more counterpoint aims to be your choice point of sales system for jewelry store.
Marketing has never been this easy with Counterpoint’s CRM as it encourages coordinated efforts for loyalty programs, email campaigns and, special promotions. It revolves around utilizing the customer’s information to market your brand more effectively via promotional emails.
Counterpoint’s CRM creates a league of its own as it is tailored to suit the needs of your store. This doesn’t just benefit your business but it also helps you keep in touch with your customers without losing track of their interests. This CRM can also be used to access all previous customer history and interactions with each of your stores regardless of them being in different parts of the city or state. Counterpoint aims to be a jewelry store POS system that stands apart from its competitors.
For instance, Jason purchased a diamond bracelet for his wife on their wedding anniversary but it didn’t fit so he decided to get it exchanged for a gold necklace instead. Now if you go ahead to process all of this information manually, it would waste your time and would result in a negative customer experience but with Counterpoint’s CRM on your side, everything will be in record and all that is needed is a barcode or the customer’s phone number and voila!
If you were previously using another CRM then the transition isn’t that painful as it might seem. Counterpoint actually features direct Salesforce integration as well so you never lose track of that valuable information which fuels your business. Looking for a pos system for your jewelry store? Counterpoint has you covered
Managing the inventory of any jewelry store can be a tedious task but you can always use some assistance such as Counterpoint offers with its Inventory management module that can keep your inventory in check up to the second. It can also track the real-time relocation of any valuable product such as the main attraction of your store or the crown jewel.
Products IDs might be the primary method of going about keeping everything in check but Counterpoint is designed to withhold different methods of identification for each product including barcodes, receipt information and customer information.
Once you assign a dedicated vendor for your stores then Counterpoint does the rest with its dedicated vendor management feature so whenever you’re running low in stock, it automatically signals the vendors to prep up the next shipment. This process is made even more convenient when you generate a purchase request then the system converts it into a purchase order and processes it accordingly.
With such powerful tools at your disposal, Counterpoint enables you to restock any of your stores conveniently by just the push of a button and your products can be prepped and transported from the warehouse to different locations based on demand.
The omnichannel functionality never lets you go wrong with your stock as the system automatically detects and prevents overstocking based on the unified platform that Counterpoint is established on.
For retailers that are operating across multiple locations, Counterpoint’s instinctive design simulates the required pricing plan based on demand and supply as per the store regulations. So this means that each of your stores can have different pricing and promotional packages running in real-time. This is accompanied by margin-driven pricing that will assist you in achieving your profit oriented goals without any compromises.
In the 21st century, a multiplatform approach for your business is the right way to go because it not only maximizes the profits but also enhances your grip over the industry. Counterpoint enables you to do both from running physically situated stores to managing your e-commerce reign.
This omnichannel availability can put you in a flexible spot to experiment with a diverse range of customers while keeping your business running smooth and simple. Counterpoint can help you accomplish this by creating a beautiful online store and managing it centrally from the same database that you use to oversee your stores.
Counterpoint’s omnichannel presence is not only effective but also customizable with its scalable interface that allows you to add stores, warehouses, kiosks and pop-up stores on the fly. The best part about all of this is that there are no loop holes such as data leaks or loss as the system is designed to withstand all of this and then some.
Omnichannel availability is not limited by any means as Counterpoint provides the mobility for your business to run free of any bounds. From a technical aspect, this mobility translates into a system that is fully customizable and accessible on the go as it is in sync with the cloud by every passing second.
Since with Counterpoint, your business is always on the same page so you can optimize your e-commerce store to uphold the image of your brand by quick product uploads, pictures and video descriptions/advertisements. Not only this but you can also track and manage your shipments from the store and your online store through a unified platform and all through the cloud without any setbacks.
The built-in CRM is in sync with your e-commerce store and the integrated marketing tools from Counterpoint allow you to establish brand awareness and market to existing customers with target email campaigns and gift cards. This can also enable you to analyze all the performance perimeters in check with real-time reports of your every move.
In the pricing department, the room for error does not exist and Counterpoint can be your trusty companion in never letting that get in the way of your flourishing business with its modern pricing module. This module can be considered as the Holy Grail as when it comes to outsmarting your competitors because in the end, the best price in town is the only thing that the customers are concerned about.
Location-specific pricing can be assigned to each and every one of your stores including the e-commerce online platform as well. e.g. your online store is offering a necklace on 10% occasional discount but the store in downtown can charge the full amount simultaneously.
The prices of items can also vary based on their dimensions, materials, colors, etc. So in order to steer clear of this mix up, the gridded items feature enables you to list different traits of every item along with custom pricing for each of them with ease.
Counterpoint’s pricing module enables you to assign up to six different prices to each and every one of your products. These prices can be variable based on numerous traits such as size, color, build material, location and SKU-specific pricing.
All of these pricing configurations can be monitored in real-time ranging from your online store, physical stores and warehouses. And the best part about all of this is the mobility that Counterpoint offers. You can access an entire database including sales records, customer profiles, pricing options and performance/marketing targets on your computer or from the cloud directly.
Checkouts might be the shortest but the most important part of your business transactions so it is essential that these play out smoothly. With Counterpoint, you are never lagging behind with any operational setback due to delayed checkout.
Counterpoint equally fixates all of its resources into running different aspects of your business but it specifically speeds up your checkouts by quick payment processing and rapid provision of receipts.
Not only this, but Counterpoint also provides instantaneous access to all of its information on the go so the user is never missing out on any crucial customer information that might damage the credibility of your store. It enables you to access the customer’s profile and add purchases to it, this can also result in customer loyalty and it would benefit the customer by adding loyalty points to their account.
This POS system for Jewelry stores is engineered by Counterpoint to actively manage multiple transaction modes at the same time such as purchases, returns, scrapping of damage goods and that’s just the start. You can accept returns and all sorts of payments such as credit and debit card transactions on the fly.
The touchscreen friendly interface speeds up the process quite a bit because buttons might be a bit confusing and sloppy in the long run. You can also get access to real-time inventory data, customer purchase history and their personal preferences and instruct your employees accordingly to upsell and offer specials.
Functioning as a centralized platform also encourages another opportunity to come into play that is selling your products on the go. Counterpoint gives you the power to access your POS module on your iPad or tablet device so that your sales associates can initiate orders and process payments wherever they are. Ready to switch to a smarter pos system for jewelry stores? NCR Counterpoint has you covered.
Counterpoint uses NCR SecurePay that transmits credit card data through an enterprise-grade secure payment gateway. This minimizes the risk of any sort of unauthorized access that might tamper with the database