Built-in CRM for Retailers
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Nurture customer relationships
Engage customers and build stronger relationships with Counterpoint’s powerful built-in CRM module.
In the new battle for customer retention, using the right technology to manage customer data and interactions will be your bread and butter. Constructing an enriching shopping experience with the right CRM will undeniably drive customer loyalty and your business’s growth.
Real-time client database management
Capture customer behavior and trends to optimize your sales and promotions with powerful data analytics tools. Access and manage all client information, including orders, layaways, personal information, and contact information from any device.
You can even manage their account’s receivable, sales quotes, credit cards on file, and deliveries through Counterpoint.
Targeted campaigns across all channels
For retailers, NCR Counterpoint’s CRM helps to build personalized customer experiences across all channels, including brick-and-mortar and online store.
Besides managing the database, our marketing tools help you keep your customers’ needs top of mind, listening to what they want, and responding in a timely manner with loyalty programs, email marketing, and gift cards.
By connecting sales associates, partners, and employees with key information about your customers, you allow everyone to provide the right products and the kind of service that builds evangelists to your brand.
Integrate Counterpoint to Salesforce CRM
Using Salesforce CRM already? We can integrate NCR Counterpoint to popular CRM software such as Salesforce CRM.
We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.
We can offer over $100,000 in discounts yearly because of Counterpoint’s extensive report library, giving us a competitive edge.
Counterpoint enables you to track real-time sales and analyze how items are moving at each store.