Built-in CRM for Retailers
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Nurture customer relationships
Engage customers and build stronger relationships with Counterpoint’s powerful built-in CRM module.
In the new battle for customer retention, using the right technology to manage customer data and interactions will be your bread and butter. Constructing an enriching shopping experience with the right CRM will undeniably drive customer loyalty and your business’s growth.
Real-time client database management
Capture customer behavior and trends to optimize your sales and promotions with powerful data analytics tools. Access and manage all client information, including orders, layaways, personal information, and contact information from any device.
You can even manage their account’s receivable, sales quotes, credit cards on file, and deliveries through Counterpoint.
Targeted campaigns across all channels
For retailers, NCR Counterpoint’s CRM helps to build personalized customer experiences across all channels, including brick-and-mortar and online store.
Besides managing the database, our marketing tools help you keep your customers’ needs top of mind, listening to what they want, and responding in a timely manner with loyalty programs, email marketing, and gift cards.
By connecting sales associates, partners, and employees with key information about your customers, you allow everyone to provide the right products and the kind of service that builds evangelists to your brand.
Integrate Counterpoint to Salesforce CRM
Using Salesforce CRM already? We can integrate NCR Counterpoint to popular CRM software such as Salesforce CRM.
A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous. Who wouldn’t be when switching over POS systems? There’s a lot to learn and prepare for.
We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway.
NCR Counterpoint Cloud is the perfect point of sale solution for us, packed with robust features every liquor and tobacco store owner dreams of. Now my stores are managed centrally by one system, connecting the inventory and physical counts across all locations. This ensures my associates know exactly what is in stock and is able to meet our customers’ expectations.
I have found little that this point of sale can’t do for standard SKU’s. I can report on anything. I can compare dates on sales from this year and last year within seconds. Searching for data is a breeze! I can find out anything. ATF loves me. Making data-driven business decisions is a snap.