NCR Counterpoint Technical Support for POS Highway Clients

Sustain Business Momentum with POS Highway’s Exceptional Technical Support

POS Highway offers acclaimed 24/7 live technical support for NCR Counterpoint POS, ensuring uninterrupted operations and swift issue resolution for our valued customers.

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    Phone Support

    Talk to our technicians directly.

    Toll Free: (833) 214-2715

    Email Support

    Email us directly or use the form on the left.

    Click here to email us from your client email

    Client Portal

    POS Highway customer service portal allows you to create new service requests and view service ticket history.

    Login Here

    Minimize Downtime & Optimize Performance with Our Exceptional Service Contract

    • Priority Service – Customers with active service contracts enjoy priority assistance, ensuring rapid resolution to any technical challenges.
    • Reduced Hourly Rate – Benefit from a continuous service discount of $20/hr. Keep your support costs manageable and your investment optimized.
    • After Hour & Emergency Support – Our commitment extends beyond regular business hours, providing exclusive emergency support for clients with active contracts.
    • Access to Valuable Resources – Gain privileged access to our extensive knowledge base, training materials, and a dedicated customer service portal, enhancing your understanding and utilization of our solutions.
    • Complimentary Needs Assessment Analysis – Customers with valid service contracts receive an exclusive offer – a thorough needs assessment analysis by our certified technicians for future system upgrades.
    • Access to Customized Applications – Exclusively available to our valued customers with active service contracts, access our tailored applications, including custom reports, Shopify eCommerce, and QuickBooks accounting integrations, only at the best price.
    • Complimentary Splash-top Remote Access Software – Annual savings of $120 for customers with active service agreements. This free software enables our technicians to quickly access your system during support calls, enhancing efficiency.

    Business owners have great things to say about advanced reports and analytics
    • Robust merchandise analysis report helps to track inventory by top-selling and slow-moving, product returns, GMROI, and more.
    • Insightful sales analysis report by customers, segments, products, departments, and lifetime value.
    • Margin analysis and markup/down management worksheet
    • Inventory transfer analysis and replenishment worksheet

    NCR Counterpoint Testimonials

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