Sales: 888.881.1988 Support: 833.214.2715
Sales: 888.881.1988 Support: 833.214.2715
Smiling business owners and managers gathered at a networking event in a bright, modern venue overlooking a city waterfront

Customer Success With POS Highway

Real Businesses. Stronger Operations

See how retailers, distributors and service organizations use NCR Counterpoint, connected technology and experienced support to gain control, improve efficiency and keep growing.

Explore Customer Results
Retail & Wholesale Solutions shaped around real operations
Single Store To Multi-Location One foundation that supports growth
Technology & Expertise Implementation, integration and support
Real Results, Real Businesses

Proven Across Retail, Wholesale and Multi-Location Operations

Behind every sale is a business managing inventory, serving customers and deciding what comes next. These stories show how businesses have used point of sale technology to make daily work easier and gain a clearer view of their operations. Each business faced its own challenges, and each found a path forward that fit the way it works.

The businesses featured here are real POS Highway customers. We use industry descriptions instead of company names to respect their privacy, while sharing the challenges they faced and the work we did together. If you would like to hear from one of them, that can usually be arranged later in your evaluation.

Enterprise Customer Success Story

Multi-Location Operations, Connected by Azure Cloud and AI

One of our clients supplies offices, schools and universities through retail, ecommerce and B2B sales. Their catalog runs to tens of thousands of products across multiple locations, and their customers count on accurate inventory, dependable order fulfillment and responsive service.

This team has run NCR Counterpoint with us for more than fifteen years. We recently moved their system to the Azure cloud, giving their stores, ecommerce operation, sales teams and accounting integration one connected foundation.

Their managers now use DataIQ AI dashboards, analytics and forecasting to follow inventory, sales, customers, vendors and sales team performance in real time. They spot demand trends, make better purchasing decisions, plan inventory needs ahead, track B2B activity and spend far less time building reports by hand.

Tens Of Thousands Of Products

Office supplies, school supplies, furniture and related business products.

Retail, Ecommerce & B2B

Connected service for consumers, businesses, schools and colleges.

Azure Cloud Foundation

A scalable foundation connecting stores, teams, ecommerce and accounting.

One Connected Enterprise

  • Real-Time Visibility
  • Smarter Forecasting
  • Greater Operational Control
Wholesale Customer Success Story

A Multi-Store Flooring Distributor Connects Locations with Custom Management and Expert Support

We work with a wholesale floor-covering distributor whose team supplies a complete product line through dozens of locations serving retail, wholesale and contractor customers. At that scale, the business needs centralized information, consistent processes and clear visibility into every store.

We built custom data management applications for their team, along with multi-store cash and daily deposit reports that tightened control, simplified reporting and cut manual work. Their management group now has a clearer view of store activity and the information it needs to run a complex operation.

Their IT and finance leaders point to something else as well: direct access to our network engineers, software developers and Counterpoint technicians whenever they need help.

20+ Locations

Wholesale floor-covering supplies for retail, wholesale and contractor customers.

Custom Applications

We built data management tools that let their team add new products and update costs, margins and prices in bulk.

We also created daily deposit reports by store, sales representative and POS station, plus one consolidated report covering every location. Managers review the figures in one place instead of compiling reports store by store.

Secure Payments & Verified Returns

We implemented EMV payment security and a return process that scans the original invoice to confirm the purchase.

Refunds on card purchases go back to the card used for the sale. Together, these controls help their stores prevent fraudulent returns and reduce opportunities for theft.

Wholesale Results

  • 25 Connected Stores
  • Custom Data Management
  • Centralized Deposit Reporting
  • Specialized Technical Support
Customer Spotlights

Complex Challenges. Practical Results

Every business has a different operating model. These stories show how the right technology, careful planning and responsive support can turn complexity into a more confident daily operation.

Multi-Location Retail

Ceiling Fan Manufacturer & Multi-Store Retailer

Our client, a manufacturer with a large network of company-owned stores, also distributes to national home improvement chains.

We guided their team through requirements planning, data preparation, touchscreen POS design, advanced pricing setup, adding customers by scanning driver’s licenses, testing, training and go-live support. It was their first POS implementation, and by the end they described our people as an extension of their own operation.

Careful Implementation From Planning Through Go-Live
Liquor & Tobacco Chain Stores

Multi-Store Liquor & Vape Retailer

One of our clients runs two retail brands across dozens of stores. Counterpoint Cloud POS on Azure brings them all into one centrally managed system, while still letting each brand operate its own way.

Real-time inventory and faster physical counts save their staff time and keep stock accurate, and 2D scanners make age verification simple at checkout. Better reporting helps their managers move products to the stores that sell them, and central management cuts administrative work and operating costs.

Central Visibility Across 30+ Stores
Garden Center & Nursery

Family-Owned Garden Center

A family-owned garden center came to us after a rough stretch with a basic POS system and credit card processor. Across their two stores, they wanted a practical way to improve retail sales, contractor sales and inventory management.

We worked with their team through needs assessment, planning, data migration, implementation and hands-on training. When obstacles came up, we stayed with them until the transition was done, and became the dependable support partner they had been looking for.

A Steady Partner From Planning To Go-Live
Stone & Landscape Supply

Stone & Landscape Supplier

From stone and soil to mulch, low-voltage accent lighting and outdoor living materials, this client manages a broad product range for retail and contractor customers.

Counterpoint Cloud POS brings sales, quotes, special orders and inventory together in one system. Their team can offer contractor pricing, bulk discounts and savings on individual items or entire invoices, so customers get pricing that fits their projects. Our specialists know their business and are there when the team calls.

One System For A Wide Product Range
Hardware Store

Building & Construction Supply

A hardware and building supply client runs retail, contractor B2B sales, inventory and accounting integration on Counterpoint in the Azure cloud.

For more than eight years, their team has valued how far the system can be tailored, the detail in its reporting and the steady support of the same specialists who helped implement it.

Eight Years On A System That Adapts
Plumbing Supply

Plumbing & Irrigation Supplier

For a plumbing supply client, Counterpoint Cloud POS, QuickBooks Online and DataIQ AI dashboards tie retail, contractor sales and the back office together.

Real-time inventory and automated purchasing keep the right products on their shelves, while contractor pricing and the accounting integration cut duplicate entry and labor costs.

Connected Retail, Contractor Sales & Accounting
More Customer Stories

Success Across Industries

From sporting goods and gift shops to wholesale supply, our customers count on us to make the systems they run every day easier to use, manage and improve.

Sporting Goods

Sporting Goods Retailer

This sporting goods retailer wanted its Counterpoint data to support email and social media campaigns beyond standard marketing workflows. We worked with their team to build a custom Counterpoint–HubSpot integration around the campaigns they wanted to run.

The project gave them a marketing setup shaped around their own needs, and several ideas we developed together later became standard capabilities in our integration.

Gift Shop

Visitor Center Gift Retailer

For visitors at national parks, a large gift can be difficult to carry home. This multi-store retailer needed a way to handle those purchases while keeping its gift shops and cafés on one POS system.

We integrated EasyShip with Counterpoint so staff can calculate shipping costs, print labels and track deliveries as part of the sale. Their team now calls Counterpoint core infrastructure for daily operations. We see the same shipping need at museum and zoo gift shops.

Wholesale, Cash & Carry

Closeout & Liquidation Wholesaler

This client buys and sells closeout, buy-back and liquidation goods, including tools, hardware, and lawn and garden products. When their legacy POS system reached end of life, we implemented NCR Counterpoint Cloud with custom workflows suited to their retail and wholesale operations.

The new system gives their team more control over how they buy and sell. As the owner put it, “The transition was well managed, and the system was customized to fit our needs.”

What Better Technology Changes

Results That Reach Beyond the Register

The changes our customers notice most show up across the whole operation: clearer inventory, faster daily work, stronger customer service and information their teams can trust when they make decisions.

One Connected Environment Stores, warehouses and back office work from the same inventory, pricing and customer information instead of separate systems that have to be reconciled.
Retail & Ecommerce Together Online and in-store sales draw on one catalog and one stock position, so what a customer sees is what the business can actually ship or hand across the counter.
Less Time On Manual Work Phone orders, re-keyed data and hand-built spreadsheets give way to online ordering and dashboards a manager can read at a glance.
Your Next Success Story

Ready to Modernize Your Business?

Tell us how your business works today. We will help you identify the right Counterpoint, cloud, integration and support strategy for the operation you want to build.

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