NCR Smart Alerts from NCR Counterpoint is a mobile alerting tool allowing you to keep track of what happens in your store at all times. Alerts are designed to send actionable data in the form of a text or an email. As a small retailer, you are busy and cannot be everywhere at once. With NCR Smart Alerts, you don’t have to be. Text or email alerts allow you to keep track of activities in your store at all times. Be instantly alerted to potentially fraudulent situations, store operations, and see daily sales figures. Now you can be all places at once.  NCR Smart Alerts is only available from NCR Counterpoint and helps the retailer in three distinct areas:

Monitor Store Operations

Take immediate actions to activities that could affect your bottom line with key alerts including low inventory warnings, current cash on hand notifications, alerts if no one has signed in when a store opens, and receive daily sales figure reports.

  • Low inventory
  • Cash drawer over or short
  • Failed credit card settlement
  • Flash sales detail
  • High sales volume

Customer Service

Your business depends on your customers. Stay connected to sales activities that affect your customer service. Receive alerts around sales reps activity, including opening the store, when the rep has logged into the system, a review of pending orders, and notifications of large sales or refunds.

  • Pending orders quick report
  • Large sale
  • No one signed in at store open

Potentially Fraudulent Situations

NCR Smart Alerts from NCR Counterpoint scans transaction history and instantly identifies anyone performing activities outside standard daily activities. Such notifications include excessive discounts, refunds or sales outside of normal business hours, and excessive returns or voided tickets.

  • Large price override
  • Excessive “No sale” transactions
  • Return before or after store hours
  • Quote summary
  • Excessive voided tickets
  • Large discount

NCR Counterpoint point of sale (POS) system is the most flexible, powerful, and advanced retail management software in today’s market. This software is essential for retailers who need to maintain a high level of operational efficiency at store to multi-store level and corporate headquarter level. Utilizing tight inventory control, price-optimization, customer satisfaction initiatives, vendor relationship, and employee management will accelerate many aspects of your business.