POS, ERP, and Wholesale Solutions for Hardware Stores

Benefits of NCR Counterpoint Retail System

Revamp Customer Service

Provide seamless, personalized shopping experiences across all channels.

Boost Productivity All-around

Streamline all store operations to deliver superior service and drive profits.

Track Everything

Every transaction, product, order, and customer data gets tracked and reported accurately so you’re always in the know.

Best POS Software for Hardware Stores

The hardware retailer can benefit from Counterpoint because it can assist in the management of a wide range of inventory while also facilitating custom service and design. It does more for hardware stores than just checking out customers. With the long list of inventory, ranging from tools to paints and cleaning products to electrical supplies, only Counterpoint can effectively accommodate to the retailer’s need for real-time inventory, accurate maintenance of sales records, and multiple vendor management. Also, it is key to track customers past purchases and contact information to send out targeted campaigns.

Counterpoint includes features essential to the hardware store retailer: efficient POS checkout, automated inventory control, built-in loyalty program, and even eCommerce capabilities. Whether it be a single small store retailer or a retailer with multiple stores over multiple states, CounterPoint provides the necessary tools to boost the business of your hardware store.

Counterpoint features beneficial to Hardware Stores:
  • Quick and efficient checkout
  • Ability to offer a full layaway program
  • Effective control of inventory, reducing stock discrepancies and stock outs, while tracking inventory movement
  • Fully integrated customer loyalty program, helping retailers know who their customers are; gift certificates, store credit, frequent shopper promotions
  • Automated purchasing calculates stock levels and creates PO’s for inventory
  • eCommerce allows retailers to upload inventory and prices to online store while downloading online orders straight to the POS system
  • Retain full sales history and view automated reports and accompanied analyses

Sell your merchandise effortlessly to your wholesale and retail customers
  • Apply multiple tax rates on an item level on a single receipt or invoice – ring up retail and wholesale all on the same order, apply deposits, save credit card on file, track receivables and invoices with ease.
  • We believe that great retail experiences take place when inventory management intersect perfectly with improved customer engagement at point of sale.
  • Counterpoint can easily handle sales, returns, orders, and layaways – even on a single ticket.
  • With a configurable touchscreen, you can tailor Counterpoint  POS to fit your business and streamline operations, minimize errors, and maximize profits.

Reduce stock overages and shortages with advanced purchasing
  • Set prices as you receive items, based on target margins you define.
  • Manage vendor items, costs, and lead times. Automatically create purchase orders from preferred suppliers or the suppliers with the lowest costs.
  • Receive merchandise with or without a PO and automatically transfer the right quantities to other retail locations.
  • Create multi-store purchase orders – consolidated for all locations or separate for each store to save time and to receive volume discounts from suppliers.

Protecting data by keeping it out of scope
  • NCR Secure Pay uses a process called tokenization to store a code, instead of storing sensitive credit card information in your store’s database.
  • The token allows authorized users access to transaction information as needed for returns and other operations while maintaining a protected system.
  • With multiple security layers, NCR Secure Pay minimizes your risk for a credit card security breach.

Discover new and valuable insights in your data
  • View, print, export, and e-mail any report. Create quick reports on the fly from search results.
  • See today’s sales performance or take a look at the past years with historical data.
  • Built-in dashboards and reports make it easy to see sales, profits by items, category, customers, and suppliers, practically by any dimension you can imagine.
  • You can even set prices as you receive items, based on target margins you define.

Deploy greater mobility for sales and inventory
  • Our mobile sales and inventory management tools, including tablet POS terminals and sleds for iOS and Android.
  • Deliver superior service and sales in stores, kiosks and outdoor environments.
  • Serve customers where they are, checking inventory availability, busting lines, and capturing additional business.
  • Run your physical counts with efficiency using our mobile inventory management solutions.

Sell with efficiency and tighten inventory control over your hardware stores

Our robust and sophisticated POS system is tailored to the industry, to manage a large number of vendors, large volumes of orders, and an expansive inventory. As the retail landscape becomes increasingly competitive, beauty supply retailers and wholesale businesses require efficient ways to manage their operation, with solutions tailored to their complex merchandise management and point of sale needs.

The Revolutionized POS System for Hardware and Tools Stores

The cutting edge design of NCR Counterpoint establishes itself as the center of trade quite literally when it comes to your Hardware and Tools store. Counterpoint offers a seamless integration of pos software for hardware stores that would assist business owners with day to day sales along with retail management, stock rejuvenation, customer profiling and more making it the best pos system for hardware stores worldwide.

POS System for Hardware and Tools Stores

As much muscle is required at the front desk, more is required at the back end where the magic happens, Counterpoint’s intelligence is unmatched at keeping a track of every product in your inventory ranging from a nail to a chainsaw or even a forklift. Along with an impressive inventory management for hardware stores, it enables you to handle all necessary customer data with the click of a button whether it’s online or offline. It provides your business with the confidence to never go wrong.

The Graphical User Interface of Counterpoint makes it easier for your employee to maneuver while also providing a color coded sales report to you at the same time. Keeping in touch with your business and promoting upsells has never been this easier with dedicated customizable outlooks that consist of categories and subcategories to encourage convenient inventory management. All this and more makes the hardware store pos system of choice for many

A transparent business infrastructure is a successful one, Counterpoint does just that by accommodating all your business-oriented transactions and even takes care of employee management for you. It doesn’t end there! Counterpoint keeps you in the loop throughout the process so that you never miss out on anything. e.g. Bob’s hardware store has 10 employees that work in shifts but Bob has no trouble keeping track of their working hours with the active tracking for each workstation that makes targets more achievable for Bob.

This transparency also encourages business expansion considering that Counterpoint also supports real-time multi-location management making it a unique pos system for your hardware store for all your store locations. Counterpoint enables you to manage all the data from various different locations by synchronizing all of it on a central server. This data isn’t just stored but can also be summoned as per requirement instantaneously with just the push of a button.

NCR Counterpoint offers foolproof multi-layered security by password filtered logins and pro-active user management that will let you know about any unauthorized access or prevent any intrusion. Protecting the privacy of your system as a whole.

With its touchscreen enabled functionality, sales inputs and check outs have never been faster. This can also be utilized to analyze barcodes and make products more accessible as compared to regular keyboard inclined POS systems.

Any hardware store pos system would require an adequate amount of publicity to stay afloat but Counterpoint does way more than that by managing the promotional segment of your store as well. This is accomplished by harnessing the customer’s emails and sending automated promotional emails as per requirement.

Accompanied by the trusted Microsoft SQL Server, Counterpoint proves to be one of the most reliable POS Systems for Hardware stores out of the lot of them in the market. Inventory management and restocking has never been this approachable for hardware stores considering how extensive they can be.

When running a hardware store, you need to cope up with customer’s demands and more importantly meet up with the pace of such a rapid running business by always being pre-stocked for extremities. Counterpoint gives you the ultimate customizable gridded system with color-coded unlimited categories and subcategories for quicker and convenient access making it the perfect point of sale system for hardware stores all over the planet.

Counterpoint boasts an intricate item records system powered by conventional product IDs or the more advanced barcodes that can make product tracking easy as pie. All of this is taken care of at the front end but the background management is no less as you can also track the product while it’s being transported from one location to the other or even access the purchase history of the product to either track a specific item or analyze the sales reports for a heads up.

A dilemma for every hardware store to overcome would be the latency that might concur between the vendor and the store but Counterpoint even makes that worry go away with its vigilant vendor management that can pre-plan your store requirements based on the suggested schematics by the system.

This is not a raw prediction but more of an intelligent simulation by the system on when the stock might experience a heavy sales hike. This could be triggered by seasonal festivities or an occasional outburst of sales. For instance, the increase of sales in cleaning products and hoses during spring cleaning or firewood in January.

Customizable product profiling with categories and sub-categories is just one of the countless features of Counterpoint but a dedicated customer profiling system with custom info fields is the next big thing. This can mean all the more during sales as the previous records of the customer would be housed within the profile itself along with other information such as the customer’s preferences or even date of birth.

NCR Counterpoint also comes equipped with a built in Message Center that can instantly help you or your employees communicate with their peers. Maybe even discuss project strategies, make announcements of price hikes, product oriented information but an even more practical way to approach it could be to warn all your stores about a particular fraudulent activity making counterpoint your choice hardware store point of sales system.

For instance, One of Amy’s hardware stores faced a credit card fraud so she decided to communicate the credentials that were used to all of her stores so that her employees would remain more vigilant while accepting payments and this would also prevent any further harm to her business.

Counterpoint can help you assess the preferences of the customer by recording every purchase and offering loyalty discounts to frequently visiting customers. These discounts can be either implemented by the system or custom generated to match sales. Counterpoint can also keep a track on all sorts of loyalty programs and compensate the expenditure of the customer accordingly. e.g. Sally visits the Jones’ hardware for the fifth time in December only to purchase doors for her early Christmas renovation plan so on her 5th consecutive visit, she is eligible for a discount of 20%

Pricing modules can put you in an incredibly tight spot without adequate support but Counterpoint’s legitimate pricing system is equipped with all the fundamental features that you would require to successfully run a hardware store.

The price sheet is one of the most useful components because it can be utilized to make changes to the individual as well as grouped pricing of the products and even encourage decreasing certain prices or providing discounts if the product has experienced lesser sales in the last 90 days or so.

Jumping into the hardware industry means simultaneously dealing with a lot of elements, one of them that you would have to keep an eye out for would be taxation but NCR Counterpoint’s unparalleled distinction has you covered even there with its background tax calculation based on the provision of your business’s tax code making a one of a kind point of sales system for hardware stores. You can also designate the customer as non-taxable and retain the customer’s tax exemption number.

Purchase requests that are placed by the store are instantly converted into purchase orders that can be forwarded to vendors on demand. NCR Counterpoint is self-sufficient when it comes to taking care of its users and customers but it can also prove to be your vendor’s best friend because of its industry grade convenient coverage. It also provides 5 fields for miscellaneous charges that would incur during the back and forth transactions.

Sales don’t always have to be on an individual basis, especially when it comes to a hardware store as Counterpoint also provides you with the functionality to set up combos to promote upsells such as adding a complementary box of screws with every screwdriver tool set.

Ensuring transaction security is the first and foremost priority for any POS system in a hardware store. Counterpoint consists of a PCI DSS Compliant feature including variable payment methods from credit to debit cards making counterpoint the perfect hardware store pos system for faster and secure transactions

The provision of a safe haven for all your data is just what Counterpoint does best with its unlimited database size that can take your hardware business venture to new heights.

While your employees are out there crunching numbers, you can sit back and relax as you monitor everything in real time. Counterpoint gets you there first by its perceptive features such as Dashboard, MarketBasket and Sales Analysis based on Groups.

Dashboard is a state of the art monitoring system accompanied by a graphical interface that allows efficient record management via keeping the KPIs in check so that your store may flourish over time. The good thing about having a graphical interface would be that the monotonous numbers and figures would be replaced by pie charts and bar graphs. Vendors and Product pages allow you to review the performance of products from specified vendors or in any other preference.

A subsidiary of the Dashboard is the MarketBasket that empowers you to keep track of all the product sales including a fixed number of products that have been sold recently or in the last couple of weeks in a particular order. This view can help you analyze the market and recognize cross-selling opportunities to drive merchandising, purchasing and pricing decisions.

Every business requires recognition and when it comes to a rapid running establishment as a hardware store, you always need to be up to speed on the internet as well. This is where Counterpoint comes in with its Search Engine compatibility as it can generate native URLs that can be easily detected and promoted by search engines.

Keeping track of all your activity is one thing but recording every essential piece of information such as the transactions that pose as the building blocks of your store can be managed by Counterpoint’s General Ledger and pulled up with the push of a button.

The General Ledger can accommodate all your necessary information just one touch away including all the account numbers, transaction details and much more. The account numbers can also be exported from the G/L as per requirement.

Data management is one of the USPs of Counterpoint as it is relentless when it comes to data preservation. The data is backed up on the main server but during any connectivity disorder, there is no data loss because Counterpoint then amounts to dumping data locally till it is reconnected and then it instantly synchronizes with the central server automatically

Reports are generated in real-time with the purchases of the products. Counterpoint’s internal working cultivates a refined experienced by also embedding the purchase reports with the customer’s information. Similarly if the store faces a recurring visit from the same customer then the system would offer the products of the customer’s interest or even display combos aside from the checkout menu.

Counterpoint also includes a number of historical reports and journals that are specifically designed to help you track A/R transactions along with other minute information such as customer loyalty points and so on. Even the slightest bit of data can dramatically improve the store’s overall image.

Counterpoint also provides you with the ability to update or edit your purchase information such as editing costs and customer information. Counterpoint also comes with a built-in scrap management system that can be of extreme importance in cases where the customer brings broken items for a return.

A common example would be that Dorothy brought in her broken drill within 3 days of purchasing it and it was exchanged, then all the store would have to do would be to input the item as a scrap and the system would automatically compensate the accounting accordingly

Sync Counterpoint POS with the platforms you trust

At POS Highway, we developed a platform to integrate NCR Counterpoint seamlessly to popular technologies and solutions. We support integrations to popular accounting and ERP’s such as QuickBooks Online, SAGE 100, Microsoft Great Plains, and many others.

From eCommerce platforms to warehouse management solutions, and order fulfillment/shipping solutions, you’re in for a true multi-channel retail ecosystem!

Business owners have great things to say about advanced reports and analytics
  • Robust merchandise analysis report helps to track inventory by top-selling and slow-moving, product returns, GMROI, and more.
  • Insightful sales analysis report by customers, segments, products, departments, and lifetime value.
  • Margin analysis and markup/down management worksheet
  • Inventory transfer analysis and replenishment worksheet

NCR Counterpoint Testimonials

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