Counterpoint Professional Services by POS Highway

At POS Highway, our Counterpoint Professional Services are designed to help businesses unlock the full potential of NCR Counterpoint through expert setup, customization, and ongoing support. From initial implementation to advanced analytics, we provide end-to-end solutions tailored to your business goals.

System Implementation & Configuration

Our team ensures a smooth and efficient Counterpoint POS setup from day one.

• Complete Counterpoint POS installation and configuration

• Multi-store, warehouse, and eCommerce environment setup

• Database creation and data import (items, customers, vendors)

• Security roles and user permissions configuration

• Custom screen layouts and user interface design for faster workflows

Data Migration & Conversion

Moving from a legacy POS or ERP system? We make your data transition effortless and secure.

• Migration from existing POS or ERP systems

• Data cleanup, validation, and formatting for accuracy

• Import of historical sales and customer records

• Vendor and purchase order conversion

• Secure database transfer to cloud or on-premises environments

Custom Reporting & Business Intelligence

Turn your business data into powerful insights that drive smarter decisions.

• Custom Counterpoint reports built with Crystal Reports or SQL

• Dashboard analytics for sales, inventory, and profitability

• Margin and performance analysis by store, category, or rep

• Real-time KPI dashboards for management visibility

eCommerce & Marketplace Integration

Bridge the gap between your physical stores and online presence with seamless integration.

• Shopify and other eCommerce integrations

• Real-time item sync and order import

• Automated pricing and inventory management

• Unified stock control across channels

Mobile POS & Warehouse Solutions

Empower your team on the go with mobile tools built for flexibility and efficiency.

• iTab POS: Android-based mobile Counterpoint solution

• 2B Inventory app for warehouse management

• Barcode scanning for receiving, cycle counts, and fulfillment

• Remote sales and curbside pickup capabilities

Accounting & ERP Integration

Keep your financials accurate and automated with direct system integrations.

• QuickBooks Online and Sage 100 connectivity

• Automated journal entries and batch synchronization

• AR/AP reporting and reconciliation

• Audit-ready financial visibility

Cloud Hosting & Infrastructure

Reliable, secure, and scalable — we host and optimize your Counterpoint environment.

• Microsoft Azure Cloud hosting

• SQL Server management and automated backups

• Performance optimization and monitoring

• Secure VPN and remote desktop configuration

Payment Processing & Security Compliance

Process payments securely and stay compliant with industry standards.

• Fiserv, NCR SecurePay, Voyix Connected Payments, Elavon setup

• PCI and TAA compliance verification

• EMV-certified hardware configuration (Ingenico, Equinox, MagTek)

• Tokenization and encryption for maximum protection

Training & Knowledge Transfer

Empower your staff with hands-on, role-based Counterpoint training.

• Comprehensive user and manager training programs

• Live and remote learning sessions

• Step-by-step manuals and video documentation

• Go-live and post-implementation support

Technical Support & Maintenance

Stay up and running with our proactive support and maintenance services.

• Remote troubleshooting and database repair

• Software updates, patches, and version upgrades

• Cloud monitoring and data integrity checks

• 24/7 emergency technical support and service agreements

 Custom Development & API Integrations

We extend Counterpoint’s capabilities to fit your unique business processes.

• Custom module design and automation scripting

• Third-party integrations (ERP, CRM, logistics)

• Label, barcode, and form customization with NiceLabel

• Workflow automation for purchasing and fulfillment

Project Management & Consultation

From planning to execution, our experts ensure every project runs on time and on target.

• Business process analysis and needs assessment

• Project timeline and milestone management

• Vendor coordination and compliance documentation (TAA, delivery clause)

• Continuous improvement and scalability consulting

Why Partner with POS Highway?

With years of experience in NCR Counterpoint, we have assisted hundreds of retailers and wholesalers in streamlining their operations, boosting profitability, and remaining competitive in a changing market. Whether you are using Counterpoint for the first time or enhancing your current setup, our specialists are ready to support you at every step.

Ready to elevate your Counterpoint POS system?
📞 Contact POS Highway today to schedule a consultation and discover how we can optimize your retail technology for growth.