NCR Counterpoint POS Implementation

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    POS Implementation Services

    There are six phases that make up the Counterpoint Retail Management System implementation project: Discovery and Planning, Design, Development, Testing, Deployment, and Ongoing Support. At times it becomes necessary for phases to overlap, and for movement back and forth between phases.

    With our team having over thirty years of experience in Retail Management software implementations, we use the following Industry Best Practices methodology.

    We hope that our service offerings and the Counterpoint implementation plan below can serve as a valuable resource for you and your organization when exploring Retail Management projects.

    1. Discovery and Planning

    Establish a project team
    Hold discovery meetings
    Identify potential gaps and solutions
    Build a project plan

    2. Design

    Gather and review master records: company, chart of accounts, items, vendors, customers
    Establish initial Counterpoint system configuration settings
    Create a prototype
    Define retail management system user roles
    Document Counterpoint retail management system operational procedures

    3. Development – End User Training

    Configure retail management system modules
    Configure Point of Sale hardware
    Customizations – modify or build new screens, write new reports etc.
    Provide end user training – online, onsite and video courses
    Simulate live environment

    4. Testing

    Validate retail system functionality alignment with requirements
    Fine tune point of sale and other system configurations
    Establish end user proficiency
    Continue to deliver end user training
    Simulate “running the business”
    Establish go-live strategy

    5. Deployment – Additional Training

    Determine final go live date
    Upload final data: inventory count, customer and vendor balances etc.
    Fine tune the system
    Perform additional training
    Provide onsite installation service

    6. Ongoing Support

    POS Highway offers world class 24/7 live Counterpoint technical support. Our support call centers are located in New Jersey and Hawaii. Our trained support engineers are ready to help customers answer any technical questions and issues relating to the NCR Counterpoint Retail Solution.

    We welcome the opportunity to work with you as we know it can be an important endeavor for you. Talk to our retail experts.

      Our Clients


      We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

      We can offer over $100,000 in discounts yearly because of Counterpoint’s extensive report library, giving us a competitive edge.

      Counterpoint enables you to track real-time sales and analyze how items are moving at each store.

      Mike Spitzer, Bohme