POS Implementation Services
There are six phases that make up the Counterpoint Retail Management System implementation project: Discovery and Planning, Design, Development, Testing, Deployment, and Ongoing Support. At times it becomes necessary for phases to overlap, and for movement back and forth between phases.
With our team having over thirty years of experience in Retail Management software implementations, we use the following Industry Best Practices methodology.
We hope that our service offerings and the Counterpoint implementation plan below can serve as a valuable resource for you and your organization when exploring Retail Management projects.
1. Discovery and Planning
Establish a project team
Hold discovery meetings
Identify potential gaps and solutions
Build a project plan
Gather and review master records: company, chart of accounts, items, vendors, customers
Establish initial Counterpoint system configuration settings
Create a prototype
Define retail management system user roles
Document Counterpoint retail management system operational procedures
3. Development – End User Training
Configure retail management system modules
Configure Point of Sale hardware
Customizations – modify or build new screens, write new reports etc.
Provide end user training – online, onsite and video courses
Simulate live environment
Validate retail system functionality alignment with requirements
Fine tune point of sale and other system configurations
Establish end user proficiency
Continue to deliver end user training
Simulate “running the business”
Establish go-live strategy
5. Deployment – Additional Training
Determine final go live date
Upload final data: inventory count, customer and vendor balances etc.
Fine tune the system
Perform additional training
Provide onsite installation service
6. Ongoing Support
POS Highway offers world class 24/7 live Counterpoint technical support. Our support call centers are located in New Jersey and Hawaii. Our trained support engineers are ready to help customers answer any technical questions and issues relating to the NCR Counterpoint Retail Solution.
We welcome the opportunity to work with you as we know it can be an important endeavor for you. Talk to our retail experts.