How does the service module work?
Work Order Management
Generate and manage work orders from one screen. Manage general information such as location of the job, dispatch notes, customer contact information, and priority. Detail out the task with time entries, labor, equipment/materials required, along with any additional fees to be charged.
Scheduling and Dispatching
Coordinate your jobs with a built-in scheduling and dispatch calendar directly in NCR Counterpoint. Get a bird’s eye view of all service activity, including job status and allocated resources. Schedule jobs on the fly and keep all resources in the loop.
Manage and maintain customer equipment, tracking all warranties and service contract information through one system. Scheduling preventative maintenance is automatically handled through user defined intervals, scheduled dates, or meter readings. View a complete history of services for all registered equipment.