Repair & Service Module for NCR Counterpoint SQL
A reliable, robust service management solution to effectively manage contract jobs, repairs, installations, and more!
Repair and service management system ideal for:
Auto/Truck Repair and Accessories
Boiler and Burner Service
Business Management Systems
Commercial Kitchen Equipment
Elevator Install and Maintenance
Environmental Control Systems
Fire Suppression Systems
Garden Center and Landscaping
Heating and Air Conditioning
Lift Truck and Construction Vehicles
Overhead Door Sales and Service
Pool and Spa Dealer
Pumps and Compressors
Rentals and Reservations
Security and Alarm Systems
Small Engine Repair
Spa and Health Center
How does the service module work?
Work Order Management
Generate and manage work orders from one screen. Manage general information such as location of the job, dispatch notes, customer contact information, and priority. Detail out the task with time entries, labor, equipment/materials required, along with any additional fees to be charged.
Scheduling and Dispatching
Coordinate your jobs with a built-in scheduling and dispatch calendar directly in NCR Counterpoint. Get a bird’s eye view of all service activity, including job status and allocated resources. Schedule jobs on the fly and keep all resources in the loop.
Manage and maintain customer equipment, tracking all warranties and service contract information through one system. Scheduling preventative maintenance is automatically handled through user defined intervals, scheduled dates, or meter readings. View a complete history of services for all registered equipment.
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Invoicing and Contract Management
Increase your profits with expiration reports, keeping you notified when customer contracts and equipment warranties are due or are expiring. Automated contract billing by defined intervals, as well as automating contract renewal letters or forms. Ensure billing is accurately delivered after job completion with the invoicing tool. Selectively invoice service calls and contracts with an invoice template of your choosing.
The service module Mobile App gives your technicians out in the field access to all their service jobs from any smartphone or tablet. All the work order details are accessible, along with map directions, clock-in/clock-out, calendar access, and daily task list. They can even collect the customer’s signature upon service completion.
Reporting and Analytics
Access detailed and comprehensive reports of your service departments activities. All reports and forms can be exported to common formats or emailed directly.
A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous. Who wouldn’t be when switching over POS systems? There’s a lot to learn and prepare for.
We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway.
NCR Counterpoint Cloud is the perfect point of sale solution for us, packed with robust features every liquor and tobacco store owner dreams of. Now my stores are managed centrally by one system, connecting the inventory and physical counts across all locations. This ensures my associates know exactly what is in stock and is able to meet our customers’ expectations.
I have found little that this point of sale can’t do for standard SKU’s. I can report on anything. I can compare dates on sales from this year and last year within seconds. Searching for data is a breeze! I can find out anything. ATF loves me. Making data-driven business decisions is a snap.