Built-in CRM for Retailers

The best POS system meets the best CRM

Detailed Customer Profiles

Keep a detailed profile of all of your customers to segment and analyze purchase history, preferences, special dates, and more.

Better Marketing

Coordinate and measure marketing campaigns easily for unlimited loyalty programs, emails, and special promotions.

Build Relationships

Always meet your customers’ demand and deliver superior service to turn customers into brand evangelists.

Nurture customer relationships

Engage customers and build stronger relationships with Counterpoint’s powerful built-in CRM module.

In the new battle for customer retention, using the right technology to manage customer data and interactions will be your bread and butter. Constructing an enriching shopping experience with the right CRM will undeniably drive customer loyalty and your business’s growth.

Real-time client database management

Capture customer behavior and trends to optimize your sales and promotions with powerful data analytics tools. Access and manage all client information, including orders, layaways, personal information, and contact information from any device.

You can even manage their account’s receivable, sales quotes, credit cards on file, and deliveries through Counterpoint.

Targeted campaigns across all channels

For retailers, NCR Counterpoint’s CRM helps to build personalized customer experiences across all channels, including brick-and-mortar and online store.

Besides managing the database, our marketing tools help you keep your customers’ needs top of mind, listening to what they want, and responding in a timely manner with loyalty programs, email marketing, and gift cards.

By connecting sales associates, partners, and employees with key information about your customers, you allow everyone to provide the right products and the kind of service that builds evangelists to your brand.

Learn More about Email Marketing

 

Request Demo or Consultation
Discover new and valuable insights in your data
  • See today’s sales performance or take a look at the past years with historical data and analysis.
  • Built-in reports make it easy to see sales, profits by items, category, customers, and suppliers, practically by any dimension you can imagine.
  • View, schedule, print, export, and e-mail any report. Create quick reports on the fly and save your filters for future reporting.

Engage with customers better
  • Create detailed customer profiles with their contact information, shipping details, product preferences, purchase history and your own custom attributes.
  • Run unlimited loyalty programs, email marketing campaigns, and promotions.
  • Create custom menu buttons for top-selling items – speeding up the checkout experience for your staff and customers.
  • Offer layaways, special orders, store credit and gift cards, you save time and provide a better and more flexible customer experience.

Sync Counterpoint POS with the platforms you trust

At POS Highway, we developed a platform to integrate NCR Counterpoint seamlessly to popular technologies and solutions.

From eCommerce platforms, to QuickBooks Online, warehouse management, and shipping solutions, you’re in for a true multi-channel retail ecosystem!

Business owners have great things to say about advanced reports and analytics
  • Insightful sales analysis report by customers, segments, products, departments, and lifetime value.
  • Robust merchandise analysis report helps to track inventory by top-selling and slow-moving, product returns, GMROI, and more.
  • Margin analysis and markup/down management worksheet
  • Inventory transfer analysis and replenishment worksheet

NCR Counterpoint Testimonials

Ready to take the next step together?

Speak with an expert

We spend time learning about you, your business, your goals, and our journey towards implementation.

View personalized demo

After compiling your specific requirements, we will demonstrate our capabilities catered to your business.

Get your quote

Our experts will work with you to provide a comprehensive quote for software, hardware, and services.

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