Your customer would be a happy customer with Counterpoint’s Customer Profiling feature. The reason behind this feature’s success would be the seamless real-time processing and storage of valuable customer intel that can give you an overview of sales from your point of view and it can benefit the customer’s experience by taking care of their interests such as sending out automated promotions and loyalty discounts based on the frequency of their visits and purchasing history.
With advanced customer profiling, Counterpoint also encourages your business’ well-being by tending to an in-built dashboard that harnesses all of the information regarding your customer to generate hundreds of variable sales and analytical reports. These reports can be filtered to assess the situation of the products being sold from the most to the least sold ones. With its custom reports, Counterpoint stands out as one of the most unique furniture store POS systems in the world.
The benefits of these reports cannot be confined to one particular criteria as these reports can be utilized to prevent overstocking and get your business prepared for any high influx of sales for any forecasted item release or seasonal trends. e.g. the increase of leather recliners in winter, specifically during Christmas, as compared to its regular sales annually and it’s all time low in summer. You can get all of that generated by Counterpoint’s smart POS system for furniture stores with just the click of a button.
With the ability to build dedicated customer profiles in Counterpoint by tracking various perimeters such as their average spending or purchase frequency can increase sales by suggesting related products during checkout. An ideal example can be that Sam purchased a 3-seater sofa set for his living room but it is missing one tiny yet essential piece to make it whole and that is a dedicated footstool that can be offered while checking out at a discounted rate if Sam is a loyalty program member or frequent customer
For a furniture store, inventory is their first line of defense against every demand that their customers have. Counterpoint lets you get a grip on your inventory from the top to the bottom of the supply chain which means that you can independently place order requests from Counterpoint’s integrated retail solution and then know about the status of the items delivery from the vendor.
Counterpoint also enables you to relocate or transport stock from one location to another such as the delivery of items from your warehouse to the store where it is to be sold. A common example of how it would occur could be that your stores can run out of the complementary cushions that were being offered with the 7-seater sofa but those cushions can be ordered from the back end directly to the warehouse. And from there on it would be dispatched to wherever it is needed.
The formulation of a flexible inventory with Counterpoint includes the ability to be constantly aware of the whereabouts or availability of the item. With this approach, the delays in delivery can be minimized and the lesser the wait time, the more satisfied the customer is.
Counterpoint is not only pro-active in analyzing sales but also an effective moderator of your stock as it can prepare you for seasonal outbursts as well as automatically replenish your inventory based on upcoming occasions that might cause a high volume of any particular product to be sold. This can be entirely variable but Counterpoint does a good job with managing numbers so you can never go wrong while its watching your back
Being omnipresent is the key to success when it comes to modern business models and Counterpoint’s omnichannel POS system accomplishes just that for your furniture stores by letting you be the king of the hill from managing your sited stores to your personal eCommerce store on a single platform. This might not sound like much but considering the amount of work that it goes into running a furniture store can surely convince you to agree.
Counterpoint houses Microsoft’s SQL server that is an intelligent solution that backs up all your data over the cloud but you might be wondering what if the system faces a connectivity issue? Counterpoint took this unfavorable setback into account and the data gets processed/stored locally till the connection is restored to synchronize it back. This way you lose none of your precious data and Counterpoint automatically pieces all your data back together without any instructions to be fed in manually.
Counterpoint also focuses on different aspects to make your business comfortable in its own shoes such as providing the support for touchscreen compatible displays. Touchscreens are an invention of the modern era as majority of the millennials are more flexible working with touch screens as opposed to boring old buttons that don’t do much.
Due to its automated and centralized nature, Counterpoint offers the best pricing solutions for your furniture store as you can set up a custom pricing plan for each of your stores and online website without having to go through the pain of individually assigning prices with variable taxes and other setbacks that can get confusing to keep track of.
Counterpoint’s accounting is fortified with the ability to automatically determine taxation based on the tax code that has been provided. Tax exemption is also a viable option available if the necessary procedures are taken care of such as the provision of a tax exemption certification along with some other scenarios.
Counterpoint takes pride in providing you top class customer security as well as your own with the reliability to seamlessly order items from vendors for your furniture store without any sort of security inclined hiccup is the way to go. Counterpoint serves the part for your business’ personal bodyguard by watching out for you in terms of data theft, hacking and other vulnerabilities that you can encounter while running a furniture store that’s completely online.
Counterpoint also boasts its own credible payment gateway, NCR SecurePay that secures your transactions in real time. It is also equipped with EMV card readers for added functionality. This feature is reinforced with enterprise-grade security to make sure that your faithful customer’s information doesn’t fall into the wrong hands. Features like these make counterpoint the most secure point of sale system for your furniture store.
One of the positive attributes of running an online retail management solution is that you are free to expand your business even beyond intangible mediums such as running it via an exclusive online store that augments the reach of your physical store. This not only brings you the exposure that your business needs but Counterpoint ensures that you and your customers get top priority service. After all, provision of quality Point of Sale solutions is what Counterpoint strives for.
Counterpoint also provides you with the mobility to check out the stats or anything else for that matter on the go by offering mobility modules for iPad and other tablets.
Counterpoint also keeps track of the performance and working hours of your employees on an individual basis by storing their clock-in and clock-out timings from each of the assigned workstations and counters in your store. This can also be monitored on the go for all of your stores on a single platform. For instance, Jack and Dorothy started working at your store just when you left for your vacations but you can keep a consistent check on their working hours and performance stats as freshies with reference to a sales report generated specifically for each of them in real-time
CRMs can make your customer interactions much smoother as compared to a conventional POS system. Counterpoint knows just what you need that’s why it has come up with a flexible interface for its CRM that’s best suited for your furniture store. It features customizable fields for you to easily input data that’s necessary for your needs ranging from the customer’s name, phone number to date of birth and personal preferences.
It is not limited to customer data as products are also allowed a gridded inventory system to input several different attributes that might be associated with the products such as a recliner can come with fabric lining as well as genuine leather, even leather can be of several kinds but Counterpoint takes care of all that information within the blink of an eye making it the perfect pos system for your furniture store.
There is more than one way of gauging the functionality of a CRM and that includes the mobility that allows you to access all your customer and product data anywhere and on any platform since all of it is centrally managed by one server. Counterpoint can also be integrated into other CRMs that your furniture store might have been using previously as it is also compatible with one of the most popular CRMs out there that’s Salesforce. This not only makes your transition progress like a breeze but also prevents any previous data loss.
Counterpoint is designed to make all the important decisions for you whenever the need arises. Operating your own eCommerce store can be a great achievement and perhaps a fresh revamp as you’re extending your business’ resources and acumen to a whole new world of possibilities as most of the furniture trade is conducted online these days. The orders are placed online and the furniture is delivered as per demands to the customer at their doorstep.
Now all of this information might be hectic to go over but not for Counterpoint as your online store is directly integrated to the CRM with customers given the privilege to create an account and login with their own credentials to place orders anytime. You would receive the order requests and you can process them accordingly.
NCR Counterpoint is the holy grail when it comes to accommodating your furniture store with the perfect POS system for your furniture store. It is backed up by a ton of features including color-coded product listings as well as custom built profiles for each satisfied customer that it helps you gain. While skimming through customer details, you can also get an insight of your store trends, latest arrivals, inventory and vendor updates and much more.
All of the above is certainly not the last of Counterpoint’s functional side as there is a lot more that is in stored for your business ranging from automated email marketing campaigns to purchasing orders that are delivered to your vendors on the fly