There are many reasons why POS systems are practical and efficient for retail stores to have. They speed up customer service and help to prevent employee theft. Without a POS system, every order has to be hand-written, which means that you have to put a lot of accountability on your employees. While it’s important to have confidence and trust in your workers, the less temptation for stealing and chances for error the better.
POS systems speed up customer service by providing an easy, simple way to communicate orders from the guest, to the employee. When a employee has to ring in orders through a computer the receipts are easy to read. Not only does this speed up the process, but it helps to insure that orders are prepared correctly.
As well as improved service, POS systems make it more difficult for servers to steal and give away product. When a POS system isn’t used, servers can easily write out a slip and never charge for the product. In addition to this, the employee could charge the customer and pocket the money. Not only could the employee steal, but since it would be harder to track where inventory is going, anyone on staff would have an easier time getting away with your products.
While an employee that doesn’t communicate well or that would steal isn’t the type of worker you’d want to keep around, it’s harder to catch these problems without a POS system.