One thing that is true about technological innovation is that it is continually developing. Most frequently people relate to the aging and obsolescence of hardware when speaking about developments, but it this not the only issue that businesses face. New software is always being developed and the need for continuous training to inform employees of its proper use never ceases. Now, more so than ever, more advanced software platforms are available to businesses through cloud networking tools like Software as a Service (SaaS). As these complex programs become more readily available, the need to implement a proper training strategy is also more vital to success. Whether you doubt your training following past implementations or are considering purchasing new software for your business, you should understand these four common mistakes that many business owners make with POS software:
The most common problem with POS software encountered by companies occurs before the actual training begins. Frequently, thousands of dollars are wasted by organizations through the purchase of software that does not perform as needed and the costly subsequent training of employees. If you feel that you’ve already encountered a training issue in your business, take a look at the software your company is using. Often, the training is not the problem it’s the software itself. The base of effective training is having the right tools to complete the job. Before acquiring software and promoting any type of training processes, step back and consult with experts and the employees in your business most affected by the software to ensure that you’re providing them with the right resources and program functionality for the job.
Not Following the Chain Of Command. One huge mistake that companies make when implementing new software is conducting training from the bottom up on a need-to-know basis. This poses a problem because managers and business executives are unable to effectively monitor employee’s performance and the results of the software packages. Before considering conducting wide scale training for your employees, it is crucial to ensure that senior management has, at a minimum, an introductory level of knowledge on the topic. This will not only help with accountability, but will also promote an easier and more effective training process.
Assuming Too Much Prior Knowledge. When training staff members to use complex software or applicants, the focus is normally on the most intricate aspects. In reality, the core functions and usage of software is what employees interact with the most frequently. By assuming that your staff has too much prior knowledge, you can easily skip over the basic functionality of new software. When you combine a lack of core knowledge with the proportion of time spent utilizing the basic software features, you wind up with a recipe for disaster and wasted productivity.
Not Following Up After Training. Training your employees to properly use new or proprietary software should only be the first step in long-term education. Even after the implementation process, continue to monitor the efficacy of your employees when it comes to business software. Ensure that the knowledge and skills needed are not only learned, but also retained.
Implementing new software into your company does not need to be a complex process. With the widespread availability of cutting edge platforms, setting up your business for success is as simply as having a proven training strategy in place. Without a set strategy, companies commonly make costly mistakes when educating their team about new programs and platforms. By preparing a route around these issues, there are much fewer limitations to the amount that technological advances can help your business grow.