Since hotel management is administered on the premise of customer service and hospitality, it is not a far reach to understand that the best hotels utilize effective POS systems –the whole hotel process runs more effectively with better management and services.
With the advancement of POS technology and a corresponding boom in the travel and hospitality industry, POS systems serve to streamline operations: transactions, inventory, length of stay, food and extra charges –analyzed and levied per room. Early arrivals or departures can be handled effortlessly in contrast to manual record keeping or bills which would stopgap hotel management and/or be a source of irritation to the guest checking in or out.
At superb hotels and resorts, most POS systems are connected to the kitchen which allows an operator to record the delivery of the product to the customer’s account. It also paces the delivery via time tracking and time projection thus eliminating any possible confusion over the delivery of the food or beverage.
In today’s world, quality hotels usually have an integrated smartphone compatibility in their website, thus allowing POS to adequately access and track data on reservations and ETA’s of their clients. This helps to eliminate some of the hassles of check-in, which would involve paperwork and other unnecessary actions of reservations made through a website which was at least once-removed from the database and tracking.
In addition, some quality hotels offer other services such as massage, cleaning support, lounges or special spa or sport amenities which have a price as a hotel product. POS systems can effectively manage these items, record sales and organize data for the client’s bill effortlessly. By maintaining the guest’s record –receipts can be generated in an instant, providing easy and painless checkouts.
The point of sale system is as important as the services provided by the hotels. Major benefits of an effective POS system within the hotel are: Operational efficiency, a reduction of revenue losses, huge improvements in customer service, which translates to customer acquisition, loyalty and retention, accuracy in accounting, tracking and inventory, and in general, help in decision-making for hotel managers.