When running a small retail shop, customer services is at the heart of every decision you make. While you may have heard the philosophy, “the customer is always right,” there isn’t much debate about this. To keep your shoppers coming back, all you require is exceptional customer service. Browse through these 10 retail customer service tips to ensure that your patrons never leave satisfied.
The Magic That Comes With a Thank You!
Obviously, when the customers complete a purchase, you would want to thank them. However, this isn’t the only time you should be thanking them. Say thank you to everyone who makes it to your place regardless of whether they make a purchase or not.
Introduce Customers and Employees by Name
In the retail world of today, you can literally connect with your customers in seconds and make a good impression. During this, introduce customers and employees by name. This would make a sales interaction feel personal.
Enhance the Checkout Process
What kills good customer service? Unpleasant checkout experience and long wait times. Use clear in-store signage to facilitate customers, for example, by letting them know where to stand in line.
Don’t Hesitate To Go the Extra Mile
If your customer wants something that isn’t available at your store, provide them with more options. Even if the customers turn you down, they would remember the extra effort forever.
Focus on the Customer in Front Of You
Yep, we’ve all been there. When you own a small business, juggling responsibilities comes with the territory. With that being said, nothing is more important than the customer waiting to be attended to your shop.
Don’t Forget To Smile
No one prefers a condescending or grumpy salesperson. If you make smiling a regular part of your customer service, you’ll be able to create a welcoming atmosphere.
In Case the Credit Card of a Customer is Declined, Don’t Lose Your Discretion
Even the thought of having your debit or credit card declined in public is embarrassing. If this happens to any of your customers, it is advised that you don’t lose your discretion.
Ensure That the Employees Are Presented With a Comfortable Break Room
Your employees work really hard and deserve a little break in a relaxing and comfortable look. So ensure that you offer them a comfortable break room because the happier the employees, the more productive they are.
Never Ignore an Approaching Customer
It doesn’t matter if you need to run to the restroom, you’re about to start your lunch break, or your phone’s ringing, there’s absolutely no excuse for turning away from a customer. Smile, greet them and offer your services. Never ignore them!
Don’t Hover But Stay Present
As a retailer, maintain a balance between being overzealous and being helpful. If you manage to do that: congrats! You’ve attained one of the most nuanced customer service skills.